Gestione scadente delle situazioni / Poor Handling of Situations
Sfortunatamente, questa è la recensione più deludente che dobbiamo scrivere dopo il nostro matrimonio, poiché durante la pianificazione siamo diventati amici di C. e A., tuttavia, con i molteplici problemi sorti quel giorno che hanno rovinato la giornata per me, è difficile rimanere in silenzio.
Abbiamo ingaggiato Le Muse del Wedding per la pianificazione del giorno e per fornire eventuali raccomandazioni sui fornitori prima del matrimonio. La pianificazione del matrimonio e il collegamento con i fornitori sono stati fatti da parte mia e sono stati forniti aggiornamenti regolari ad A. e C.
Il giorno del matrimonio mi hanno informato che sarebbero arrivati sul posto a mezzogiorno. Ho chiesto loro di arrivare un po' prima perché c'erano molte cose che dovevo spiegare loro e il fotografo e il videografo sarebbero dovuti arrivare a mezzogiorno. Non volevo dover smettere di scattare foto e video per perdere tempo a spiegare cose che avrebbero potuto essere spiegate prima. Sfortunatamente non sono arrivati prima, ma verso le 12.30. Di conseguenza, ho dovuto scendere per spiegare cosa avevo comprato e dove dovevano andare una volta che i ristoratori li avevano sistemati, invece di scattare foto e video con il mio team di sposi. Per la celebrazione in chiesa, ho chiesto al nostro gruppo WhatsApp un mese prima del matrimonio che i nostri genitori raccogliessero le offerte per l'altare. Questi non sono stati notificati durante la messa e non sono state fatte offerte. Quando mi sono lamentata, mi è stato detto che era perché non ne avevo parlato durante il nostro incontro informativo finale. Il che è stato deludente poiché è il loro lavoro prendere appunti di ciò che abbiamo richiesto durante il processo di pianificazione. Non hanno parlato con nessuno dei 6 lettori che avevamo, nonostante avessimo inviato loro delle foto prima per sapere chi fossero. Hanno affermato che se uno di loro non si fosse alzato per leggere sarebbero intervenuti, tuttavia, bisogna essere proattivi e non reattivi. Ciò ha sorpreso i nostri ospiti e lettori. Infine, gli ospiti non sono stati guidati ad alzarsi per la comunione, il che ha provocato confusione poiché il prete ha dato la comunione solo a noi e ai nostri genitori in prima fila. Hanno sostenuto che ciò era dovuto a differenze culturali, ma se affermano di essere esperti in matrimoni all'estero, dovrebbero saperlo meglio e guidare gli ospiti per la comunione di conseguenza, come di solito fanno i wedding planner.
Un'altra decisione deludente che è stata gestita dalla loro parte è stata quella di non essere riusciti a controllare una band che avrebbe dovuto esibirsi per un'ora e mezza, ma si è esibita solo per 35 minuti e ha proceduto a pagarli per intero. Nessuno della nostra famiglia è stato consultato su questa decisione ed è stato estremamente deludente, per non dire altro.
Abbiamo fornito loro un elenco di foto in posa che volevamo fossero scattate prima del matrimonio, su loro richiesta. Non appena il sole stava tramontando e non avevamo scattato tutte le foto che desideravamo, ho dovuto ricordare loro che dovevano essere scattate prima del tramonto, piuttosto che essere sollecitati da loro.
I fiori sui nostri tavoli imperiali erano di qualità estremamente scadente e ho dovuto rendermene conto io e segnalarli per farli cambiare, piuttosto che i wedding planner che avevano visto i tavoli prima di me. In pratica ho dovuto sollevare io stesso il reclamo insoddisfacente, piuttosto che farlo segnalare loro in anticipo, per non stressarmi.
I nostri ristoratori avevano organizzato una torre di champagne di circa 48 bicchieri, per la quale lo champagne sarebbe stato fornito da loro. Prima del matrimonio ho informato i pianificatori che le prime due bottiglie di champagne che avremmo aperto sarebbero state quelle che avevamo acquistato personalmente. 2 bottiglie ovviamente non sono sufficienti per riempire 48 bicchieri, quindi i bicchieri rimanenti dovevano essere riempiti con lo champagne che i ristoratori inizialmente ci avrebbero offerto. Durante il matrimonio abbiamo ricordato ai ristoratori di portare queste due bottiglie acquistate personalmente, tuttavia, non ne sapevano nulla, il che significa che i pianificatori non sono riusciti a comunicarlo ai nostri ristoratori. Quando siamo stati guidati verso la mescita della torre di champagne, c'erano solo le due bottiglie che avevamo acquistato noi stessi, con i pianificatori che non sono riusciti a coordinare questo momento con la quantità adeguata di champagne necessaria per riempire 48 bicchieri.
Quando gli organizzatori ci hanno informato che il primo ballo sarebbe iniziato tra 5 minuti, hanno chiesto a me e a mio marito di pagare loro i 66 euro che dovevamo loro per aver comprato l'acqua per i nostri ospiti dopo la celebrazione religiosa fuori dalla chiesa. Abbiamo chiesto di pagare elettronicamente, tuttavia, hanno insistito per essere pagati in contanti, il che ha portato mio marito a dover andare a prendere i contanti dalla nostra stanza. Invece di guidare gli ospiti alla pista da ballo, gli organizzatori hanno semplicemente aspettato i soldi e quando hanno ricevuto un importo arrotondato, ci hanno informato che non avevano resto. Non appena è arrivato mio marito, è iniziato il primo ballo e i nostri genitori non erano nemmeno lì a vederci perché non erano stati informati che il primo ballo avrebbe avuto luogo. È stato molto deludente che dopo quasi 2 anni di conoscenza degli organizzatori, e loro sapendo perfettamente che abbiamo pagato ogni peccato
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Unfortunately, this is the most disappointing review we are having to write after our wedding, as during the course of planning we became friends with Carmen and Antonella, however, with the multiple issues that arose on the day which ruined the day for me, it is difficult to remain silent.
We engaged Le Muse del Wedding for on the day planning and to provide any recommendations for suppliers leading up to the wedding. Planning of the wedding and liaison with suppliers was done from my end and regular updates were given to Antonella and Carmen.
On the day of the wedding they informed me that they would arrive at the venue at noon. I asked them to come a bit earlier as there were many things I needed to explain to them and the photographer and videographer were due to arrive at noon. I did not want to have to stop taking photos and videos to waste time explaining things that could have been explained before. They unfortunately did not come earlier but arrived at around 12.30pm. As a result, I had to go downstairs to explain what I had bought and where they need to go once the caterers set up to them, instead of taking photos and videos with my bridal team.
For the church celebration, I requested on our WhatsApp group a month before the wedding that our parents take up the offerings towards the altar. These were not notified during the mass and no offerings took place. When complaining I was told that this was because I didn't bring it up during our final briefing meeting. Which was disappointing as it is their job to take notes of what we requested throughout the planning process. They did not speak to any of the 6 readers we had despite sending them photos before to know who they are. They claimed that if one of them didn't stand up to read they would have intervened, however, one needs to be proactive and not reactive. This surprised our guests and readers. Finally, the guests were not guided to stand up for communion which resulted in a commotion as the priest only gave communion to ourselves and our parents in the first row. They claimed that this was due to cultural differences, but if they claim to be experts in destination weddings, they should know better and guide guests for communion accordingly as is usually done by wedding planners.
Another disappointing decision that was handled from their end was that they failed to control a band who were meant to perform for one hour and a half but they only performed for 35 minutes and proceeded to pay them in full. No one from our family was consulted on this decision and it was extremely disappointing to say the least.
We provided them a list of posed photos we wanted taken prior to the wedding, at their request. As soon as the sun was setting and we had not taken all the photos we wished, I had to remind them that these should be taken now before the sun goes down, rather than being prompted by them.
The flowers on our imperial tables were of extremely poor quality and it had to be me to realise this and flag them down in order to be changed, rather than the planners who had seen the tables before I did. I basically had to raise the unsatisfactory complaint myself, rather than them flagging it beforehand, in order not to stress me out.
Our caterers arranged to have a champagne tower of around 48 glasses, for which the champagne was to be provided by them. Prior to the wedding I informed the planners that the first two bottles of champagne we will be opening will be ones we personally purchased ourselves. 2 bottles are of course not enough to fill 48 glasses, therefore, the remaining glasses needed to be filled with the champagne the caterers were initially going to offer us. During the wedding we reminded the caterers to bring out these two personally purchased bottles, however, they knew nothing about them, meaning that the planners failed to communicate this to our caterers. When we were guided to the pouring of the champagne tower, there were only the two bottles we had purchased ourselves, with the planners failing to coordinate this moment with the adequate amount of champagne needed to fill 48 glasses.
When the planners informed us that the first dance was to start in 5 minutes, they asked me and my husband to pay them the EUR 66 which we owed them for buying water for our guests after the religious celebration outside the church. We asked to pay electronically, however, they insisted on being paid in cash which resulted in my husband having to go and bring cash from our room. Instead of guiding guests to the dancefloor, the planners just waited for the money and when handed a rounded up amount, they informed us that they do not have any change. As soon as my husband arrived, the first dance started and our parents weren't even around to see us because they were not informed the first dance is going to take place. It was very disappointing that after almost 2 years of knowing the planners, and them fully knowing that we paid every single vendor in advance, they chose to waste 10 minutes of our wedding for us in order to be paid a miserly amount of money which we had no intention of avoiding to pay. A professional planner would ask for said money from the bridal or groom team or either parents, and not disturb the bride and groom over something so petty.
At no point did the planners remind me to throw the bouquet.
A month before the wedding I had provided the planners with a list (and pictures) of each of the items I personally purchased beforehand and was using for the wedding. These were mainly decor items which I of course wanted back after the wedding since they were purchased by myself. Despite providing them with the list, they failed to put aside the 8 table runners I bought and wanted back. These disappeared after the wedding never to be seen again.
Towards the end of the dinner we informed our planners that some elderly family members wanted to leave and make use of our shuttle transport services. They informed us that the transport company was not operating on a shuttle basis, despite communicating this to them many times, and the transport contract stating that the latter was engaged for 13 hours that day. They came back telling us that the transport company was going to make an "exception". Further issues arose with the transportation company which resulted in the bridal team and family members arguing with the transport team to honour their end of the contract, which they were refusing to do so. During these arguments, the planners took a step back and tried to diffuse the situation by sticking up for the transport company. Even though the contract clearly stated that the transport company was engaged for 13 hours (the wedding started at 4pm), the planners, who then ended up staying until (almost) the end of the wedding party allowed the drivers to bully our guests into leaving the wedding party 45 minutes earlier than they were supposed to leave, instead of standing up for us with them and informing them that they were contractually engaged until the end of the wedding which was at 3am. The planners did choose to stay longer than intended due to this whole transportation issue, however, after a whole day of noting mishaps from my end, and friends and family telling me how disappointing the general service offered by the planners on the day was, every time I was being approached by the planners I just burst out crying because I expected them to give me more bad/troubling news on the wedding. In the end, my wedding party was absolutely ruined and I did not enjoy it at all.
Some of my guests who were interested in getting married in Sicily in the future have changed their minds when they saw how our planners handled the day for us.
Upon voicing our concerns to them via email, the only fault they admitted to was not noticing the dead flowers before I did. If I didn't have all the friends and family members validating what actually happened on the day, I would have genuinely thought I am losing my mind!
All in all, there are planners which are slightly more expensive. Go for reputable planners which will actually do their job of just being a fly on the wall on the day of your wedding and will not come to the bride and groom with problems, but solve all the problems that might arise on the day by being proactive rather than reactive!